Privacy Policy – Toys Nest

At Toys Nest, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

We understand that your personal information is confidential and important. This Privacy Policy explains how we collect, use, store, and protect your information.

By using our website, participating in promotions, or providing your details, you agree to the terms outlined in this policy.

What is Personal Information?

“Personal Information” refers to any information that can identify you as an individual.

This may include:

• Name
• Age or date of birth
• Gender
• Address
• Email address
• Phone number
• Payment details

If information can reasonably identify you, it is considered personal information.

What Personal Information Do We Collect?

We may collect the following types of information:

• Name
• Mailing or residential address
• Location details
• Email address
• Phone number
• Age or birth date
• Profession or occupation
• Purchase history and enquiries
• Any additional information you provide via our website, customer service, or surveys

All personal information is securely held by Toys Nest.

Why Do We Collect Personal Information?

We collect your information to:

• Provide products and services
• Process orders and requests
• Communicate with you
• Improve our website and services
• Offer promotions and updates
• Verify your identity
• Provide access to secure website areas
• Conduct marketing and research activities

We do not sell or rent your personal information.

What Happens If You Don’t Provide Information?

If you choose not to provide personal information:

• We may not be able to process your order
• We may not provide full services
• You may miss updates, offers, or promotions
• Your experience may not be fully personalized

How Do We Collect Personal Information?

We collect information through:

• Your use of our website
• Account registration
• Orders and checkout process
• Emails or communication with our team
• Customer service interactions
• Surveys or promotions

We may also collect data from third parties such as:

• Credit agencies
• Business partners
• Suppliers
• Advertising platforms

How We Use Your Information

Your information may be used to:

• Deliver products and services
• Verify your identity
• Improve website functionality
• Send important updates
• Send marketing communications (with your consent)

You can unsubscribe from marketing emails anytime using the unsubscribe link or by contacting us.

📩 Email: sales@toysnest.co.nz

Marketing Communications

We may send you:

• Offers
• Promotions
• Product updates

We will never share your data with third parties for marketing without your consent.

Disclosure of Personal Information

We may share your information with:

• Employees and internal teams
• Service providers (couriers, payment processors, IT services)
• Business partners or suppliers
• Professional advisors (accountants, consultants)
• Government authorities (if required by law)

All third parties are required to protect your information.

Overseas Disclosure

Some service providers may be located outside New Zealand.

We take reasonable steps to ensure your data remains protected under privacy laws.

Security of Your Information

We take all reasonable measures to protect your information from:

• Unauthorized access
• Loss or misuse
• Data breaches

If you suspect any issue, please contact us immediately.

Privacy Complaints

If you believe your privacy has been breached:

📩 Contact: sales@toysnest.co.nz
Subject: Privacy Concern

Please include full details so we can investigate.

We will:

• Review your complaint
• Investigate the issue
• Respond within a reasonable timeframe
• Resolve the matter appropriately

Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will always be available on our website.